Handling return to sender mail can be a laborious task requiring time to track changes, up date your database and resend the mail. We can take care of this process for you, ensuring your return to sender mail is always given priority and actioned promptly.
We can scan any return to sender mail and wash this data against our National Change of Address file, providing you with an updated database and a report outlining the changes. For non-bar-coded return to sender mail we are able to enter the data manually and then destroy the mail packs if required. Ask one of one of our team members now for more information.
We recommend the following minimum software and hardware configurations when using the eLetter Desktop software:
- PC with Pentium 500 MHz processor
- Microsoft Windows 2000 operating system
- 256 MB of RAM
- 20 GB hard drive
- Graphics card with 256 colours
- Monitor resolution of 1024 x 768
Our web based job management service is a highly efficient, cost-effective and flexible service for managing transactional mail communications.
It works by firstly formatting your data into the required communication template, including addressing, appending DPIDs and pre-sorting to access all available postage discounts.
The document is then placed into our eLetter nationwide print network where it is printed, folded and lodged into the mail system for prompt delivery.
We hold regular training sessions to assist new users with the use of the eLetter Desktop software. The sessions are held over the telephone while viewing an interactive presentation in your web browser or we have self paced teaching available in the form of short instructional presentations.
Technical support is also offered 24 hours a day, seven days a week to assist with troubleshooting or unforseen system errors.
Please see the Postal Charges guide for current postage rates. If you would like assistance in understanding the guide, please call 1800 353 883 to speak with one of our team members.
We will accommodate our production schedule to meet your project deadlines. Generally we request from 5 business days from sign-off to complete a project, depending on scope of work.
The integrity of your data and security during data transfer is ensured through secure multiple transfer options. We also employ stringent physical security procedures (intruder alarms, code access and surveillance equipment), in addition to personnel checking for police records.
Any documents that we have printed for you can be automatically converted into an electronic version (eg. PDF) and stored on our server for retrieval and archiving. Alternatively, you can provide your own electronic files which we can convert (if required) and upload, or we can scan and load hard copy documents for you. Documents can be reproduced electronically for e-mailing/faxing, printed as hard copies for further use or to send to a customer by mail.